Equipped to handle the high volumes of inbound call traffic for GP surgeries and Primary Care Trusts (PCTs)

Using state-of-the-art middleware technology, this solution is ideal for clinical hubs with multiple practices on different systems such as SystemOne, EMIS and PCH Hub — providing seamless interoperability to access crucial information from other platforms without having to log out of one system to join another.

How CareConnect can help your organisation

The TMT Telephony for Healthcare solution is approved as part of the Advanced Telephony Better Purchasing Framework (BPF) meeting the expectations of NHS staff and patients, as well as the National Commercial and Procurement Hub’s stringent requirements.

Rapid access to patient data

Instant patient information alerts from as many systems as you use, including SystemOne, EMIS and PCH Hub, ensuring right assistance is provided for patients.

Avoid long waits

Live call queue position updates and callback options to maximise receptionist’s time speeding up patient access.

Optimised call management

With  intelligent call routing and prioritisation to deliver a superior user experience for users and patients

Employee usage reporting

Easily report on your call-handlers usage stats, response times and much more from within the system.

Compliant call recording

Encrypted call recording for training and dispute resolution on all calls through CareConnect.

Every installation will include as standard:

A dedicated project manager

Onsite or offsite preparation and programming

Onsite surveys by the senior installation engineer, as required

Training for staff, with additional sessions available on request

Handover to TMT’s in-house service desk upon completion

Porting of all existing telephone numbers

Prepare for the ISDN/PSTN switch off

The TMT Telephony for Healthcare solution leverage cloud hosted technology, avoiding the risks involved in the PSTN/ISDN switch off.

What is happening?

BT will be decommissioning all copper public-switch telephone network (PSTN) and integrated services digital network (ISDN) lines by the end of 2025.

So, why does this matter for organisations?

If you aren’t prepared for the switch-off, you could find yourself without a working telephone or internet until you upgrade to fibre. That’s because traditional phone and broadband systems use copper cables that BT is replacing with digital lines that aren’t compatible with analogue devices.

The majority of UK organisations will need to transition from a legacy system before the deadline, which will ramp up the demand for fibre services — meaning it’s crucial to plan ahead.

TMT Telelphony for Healthcare is an efficient, compliant and future proofed solution.

Get your secure and complaint telephony for your healthcare organisation today

Send us your details, and one of our consultants will give you a call.